We accept refunds if a purchased item is not as described or is faulty. To submit a refund request, please contact support and specify exactly what is wrong with the product. If the product is faulty or not as described, we will issue a refund.
Theme authors retain the right to remove their items from BootstrapBay at any point in time. When this occurs, these items will no longer be made available for download. Always make sure to download your purchased items right away.
NO! We pride ourselves on being a developer and designer friendly marketplace and we do not penalize you for listing themes on other marketplaces or your own websites. We offer the same competitive payments rates whether or not you sell exclusively with us.
You will be paid twice a month (on the 1st and 15th) as soon as your combined earnings reach at least $25. Payments are issued through FastSpring. You will need to register with them and have a valid account on their platform.
Sellers are not required to offer additional support to buyers unless there is a technical flaw with the item. Having said that, offering additional support to buyers is a great way to maintain a positive relationship with your customers.
Payouts are sent via FastSpring once you have set up your account there. Once you apply to be an affiliate, you will be contacted by the review team with instructions regarding how to setup your payout account.
As a member, you will be given a unique identifier that can be added to the end of any BootstrapBay URL to generate an affiliate link. Log in to your account and click on "referral settings" to retrieve your identifier.